We undertake to carry out work to a standard at least in accordance with such relevant regulations as are in force at the time. The completed work will carry a 10 year guarantee against faulty workmanship or installation materials. Electronic devices, luminaires and appliances are excluded from this warranty but will be covered by the manufacturer’s warranty, a minimum of one year, in addition to your statutory rights. Lamps do not normally have any manufacturers warranty but please contact us if you feel that a lamp has failed prematurely.
The implementation of this guarantee shall only be carried out by company staff or persons instructed by the company. No responsibility is accepted for repairs or alterations effected by anyone else.
This guarantee does not affect your statutory or legal rights. Please contact Consumer Direct or visit their web site at http://www.consumerdirect.gov.uk for details.
Note: Where we specify materials these will commonly have a guarantee well in excess of a year e.g. 10 years for the low voltage transformers we generally use. To be able to offer this the manufacturers have a proven track record of reliability.
NICEIC Insurance Backed Warranty on all our Part P work
The NICEIC guarantee our Part P work for six years, up to a value of £25,000. Its purpose is to protect customers in the event that any work the contractor did was found “not to comply” with the Building Regulations they would be encouraged to undertake the necessary remedial work to put it right. If the business were to have ceased trading, this would enable the customer to be re-imbursed for any costs to put it right by another contractor. You can find more on part P in our Part P section.
We have the following insurance policies:
- Public Liability Insurance – £5 million
- Designers Indemnity
- Pollution and Contamination Insurance
Generally we do not disclose any of your information sent to us for whatever reason. The following are the few instances that we would consider disclosure that we can foresee, and how we would handle and limit the disclosure.
Disclosure to our suppliers
On occasion it may be necessary to give your name, address and telephone number to our suppliers for the direct delivery of materials to you. These suppliers are not allowed to use this information for any other purpose.
Disclosure to Financial Institutions
To complete certain transactions e.g. BACS payments, relevant information will be passed on to banks and building societies etc.
Failure To Pay
If Payment is not received when due, then all relevant information required by our current reputable Debt Collection Agency will be passed on to them. This information is then out of our control.
Disclosure for Other Reasons
We may disclose other information if required to do so by law, or in good faith if we believe the disclosure will protect the safety of person or property.